Spiko is committed to handling every complaint seriously and in a timely manner. If you are not satisfied with our services, here is the procedure to follow.
How to submit a complaint
Send your complaint by email to support@spiko.io including:
- Your name and the email address of your Spiko account
- The nature of your complaint (clear description of the issue)
- The date and references of the transactions concerned (if applicable)
- The loss incurred
Processing times
- Acknowledgment of receipt: within 10 days of receiving your complaint
- Final response: within 2 months of receipt (in accordance with French regulations)
External recourse
If our response does not satisfy you, you may contact the AMF Ombudsman (Autorité des marchés financiers):
- Website: www.amf-france.org
- Address: 17, place de la Bourse – 75082 Paris Cedex 02
Mediation is free of charge and available after exhaustion of internal remedies.
Complaints handling policy
Our complaints handling policy is available here. Spiko Finance SAS is authorized by the ACPR (CIB No. 19183) and complies with regulatory requirements regarding complaints handling.