If you have made a transfer to Spiko and the funds are not visible in your Spiko account:
Step 1: Check the bank details to which you sent your transfer: do they match those displayed on Spiko? You can read our article on the IBAN change.
Step 2: Check the transfer status with your bank: has it been executed by your bank? If not, you can contact your bank to inquire about the status.
Step 3: Allow time for the transfer to arrive at Spiko. This depends on the currency and on the network your bank uses:
- in EUR, a few seconds by SEPA Instant and up to 2 business days by Standard SEPA
- in GBP, the same day by Faster Payments and up to 2 business days by SWIFT
- in CHF, the same day by SIC and up to 2 business days by SWIFT
- in USD, up to 2 business days by SWIFT
Step 4: Contact us at support@spiko.io specifying the amount, date, and reference of your transfer, and if possible proof of the transfer executed by your bank. Our team will do everything necessary to locate and reconcile your transfer as quickly as possible.